The Signature Brand HTX, Refund & Exchange Policy

Thanks for purchasing our products at www.signaturebrandhtx.com operated by the Signature Brand HTX.

In order to be eligible for an exchange or refund, you have to return the product within 30 calendar days of your purchase.

 

The product must be in the same condition that you receive it and undamaged in any way.

 

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund and or exchange. 

Group and Customized orders are not eligible for individuals refunds or exchanges

If anything is unclear or you have more questions feel free to contact our customer support team via email at signaturebrandhtx@gmail.com or via phone at 281-318-1495.

The Signature Brand HTX, Shipping Policy

Please allow 1-3 business days (Monday-Friday) for your order to be processed for shipping. We make every effort to fulfill orders as quickly as possible. Understand we are a team of humans, working with human hands, and human brains. We are not perfect.

Please also note that the shipping rates are flat rate, currently based on weight of the items purchased. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. If a larger sized flat rate shipping method is required, we will invoice you the shipping difference (This is very common on international orders). Expedited shipping is permissible. Please contact us at signaturebrandhtx@gmail.com.

Personalized (custom/group) order can take 6-8 weeks to create and deliver because they are made-to-order.

We are not responsible for lost/stolen or damaged items. You will need to refer to the carrier and advise of the issue and place the appropriate claim. Once the items leave our facilities and the carrier states delivered it is no longer within our policy to replace anything lost/stolen or damaged. We will do everything in our power to assist you.